Last updated: [DATE — e.g. 6 July 2026]

Dexup ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and when you contact us through our Dexup Care WhatsApp support service. Dexup is a brand of Codex Healthcare Pvt. Ltd.

Information Collection and Use

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address, and phone number ("Personal Information").

Like many website operators, we collect information that your browser sends whenever you visit our website ("Log Data"). This Log Data may include information such as your computer's or mobile device's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Like many websites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Dexup Care WhatsApp Support Service

In addition to our website, we operate a WhatsApp support service ("Dexup Care") on the number +91 90963 34099, which helps customers with questions and support relating to Dexup products. This service is provided in accordance with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"). When you message us on WhatsApp, you consent to the practices described in this section.

What we collect through WhatsApp. When you message the Dexup Care service, we may collect your WhatsApp phone number (provided automatically when you message us), the content of your messages, any images you choose to send us (for example, photographs of equipment, labels, or error displays), and the date and time of your messages. We do not collect any information about you beyond what you send us through WhatsApp.

How we use it. We use this information only to understand and respond to your questions about Dexup products, help you set up, use, or troubleshoot Dexup equipment, route your query to a member of our support team when human assistance is needed, and improve the quality of our support over time. We do not use this information for advertising or marketing, and we do not sell or rent it.

How it is processed. Most queries are handled by an automated assistant that runs on our own equipment. To answer certain more complex questions accurately, a limited portion of your query may be processed by a trusted third-party artificial intelligence service provider (Anthropic, PBC). Where this happens, only the text of the relevant question is shared for the purpose of generating a response; your phone number, your images, and your identity are not shared with this provider, and the provider does not use this data to train its models.

Where it is stored and for how long. Your messages and the record of our conversation are stored securely on systems controlled by us and are accessible only to authorised staff. We keep these records for a limited period — ordinarily up to 90 days — after which they are deleted, unless a longer period is required to resolve an ongoing issue or to comply with a legal obligation.

Important — the service is informational. The Dexup Care WhatsApp assistant provides general product guidance only. It is not a substitute for professional advice from a qualified biomedical engineer or technician, and it must not be relied upon for clinical decisions or for anything affecting patient safety. For any safety-critical matter, please contact our support team or a qualified professional directly.

Your Rights Under the DPDP Act

As a Data Principal under the DPDP Act, you have the right to access the personal data we hold about you, to correct or update inaccurate or incomplete data, to request erasure of your personal data, to withdraw your consent at any time, and to raise a grievance about how your data is handled. To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond within the timeframes required by law.

Children's Privacy

Our website and the Dexup Care service are intended for use by adults, including those responsible for the operation of medical equipment. They are not directed at children, and we do not knowingly collect personal data from children.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. WhatsApp messages are transmitted over WhatsApp's end-to-end encrypted platform, and our records are held on access-controlled systems.

Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly advise you to review the Privacy Policy of every site you visit. Dexup has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

The Dexup Care service operates over WhatsApp, which is provided by Meta Platforms, Inc. Your use of WhatsApp is also governed by WhatsApp's own privacy policy. We are not responsible for Meta's handling of your data on the WhatsApp platform itself.

Changes to this Privacy Policy

Dexup may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

Dexup — Codex Healthcare Pvt. Ltd.
Phone: +91 73853 04200
Email: service@dexup.in